Refund Policy
Cancel at any time and keep what you paid for until the period ends. This policy is part of the Terms of Service. Last updated 21 October 2026.
Cancelling and refunds
No refunds for partial periods, with two exceptions.
- Free
Nothing to cancel or refund.
- Cancelling Pro
An admin cancels from billing settings at any time. Pro stays active until the end of the period already paid for; then the workspace moves to the Free plan's limits. Nothing else is charged after that, apart from overage already used.
- No refunds
We don't refund or credit subscription fees for partial periods, an unused allowance, or overage already used.
- Billing errors
If we charged you by mistake, such as twice or the wrong amount, we refund the mistaken charge. Tell us within 60 days of the charge.
- If we stop the service
If we stop offering shiftlabs, or end your account without a breach on your side, we refund prepaid fees for the unused part of the period.
- Enterprise
Refunds and credits follow the signed order form.
- Questions
Email legal@shiftlabs.org before disputing a charge with your bank; we can usually sort it out faster.